Privacy Policy
We believe transparency builds trust. This policy explains exactly how we handle your data when you work with Clarvion's data analysis services.
Who We Are
Clarvion operates from Riedholzpl. 20, 4500 Solothurn, Switzerland, providing specialized data analysis program development services. We help businesses make sense of their data through custom analytical solutions.
When you engage with our services — whether through our website, consultations, or project work — we collect certain information to deliver effective data analysis solutions. This policy explains what we collect, why we need it, and how we protect it.
Information We Collect
The type of information we collect depends on how you interact with our services. Here's what we typically gather:
Contact Information
Name, email address, phone number, and company details when you reach out for consultations or project discussions.
Project Data
Business data you share for analysis projects, including datasets, specifications, and requirements documentation.
Technical Information
Website usage data, IP addresses, browser information, and system specifications relevant to our analytical tools.
Communication Records
Email exchanges, meeting notes, and project correspondence necessary for delivering our services effectively.
How We Use Your Information
We use your information for legitimate business purposes related to our data analysis services:
Service Delivery
Your project data and specifications help us build custom analytical programs that meet your specific business needs. We analyze patterns, create reports, and develop tools based on the information you provide.
Communication and Support
We use contact information to discuss project requirements, provide updates, deliver results, and offer ongoing support for our analytical solutions.
Service Improvement
Aggregated usage data helps us understand which analytical approaches work best, allowing us to refine our methodologies and develop more effective solutions.
Data Security Measures
Protecting your data is fundamental to our business. We implement multiple layers of security:
Encryption
All data transmissions use TLS encryption. Stored project data is encrypted using AES-256 standards.
Access Controls
Only authorized team members can access client data, with permissions based on project involvement and necessity.
Secure Infrastructure
Our servers are hosted in Switzerland with regular security audits and monitoring for unauthorized access attempts.
Data Backups
Regular encrypted backups ensure data recovery while maintaining the same security standards as primary storage.
Your Rights Regarding Personal Data
Under Swiss data protection laws and GDPR (where applicable), you have several rights regarding your personal information:
- Access: Request copies of the personal data we hold about you, including project-related information and communication records.
- Correction: Ask us to correct any inaccurate or incomplete personal data we have on file.
- Deletion: Request deletion of your personal data when it's no longer necessary for our services or legal obligations.
- Processing Restrictions: Limit how we process your data in certain circumstances while maintaining necessary project functionality.
- Data Portability: Receive your data in a structured, machine-readable format for transfer to other service providers.
- Objection: Object to processing based on legitimate interests, though this may affect our ability to provide certain services.
To exercise these rights, contact us at contact@clarvion.net. We'll respond within 30 days and may need to verify your identity before processing requests.
Data Retention and Deletion
We keep your information only as long as necessary for business and legal purposes:
Active Projects
Project data and communications are retained throughout active engagements and for 12 months after completion for support purposes.
Contact Information
Business contact details are kept for 3 years after last interaction, unless you request earlier deletion or subscribe to our updates.
Legal Requirements
Some records may be retained longer to comply with Swiss business law, tax regulations, or other legal obligations.
Secure Deletion
When retention periods expire, data is securely deleted using industry-standard methods that prevent recovery.
Data Sharing and Third Parties
We don't sell your personal data. However, we may share information in these limited circumstances:
Service Providers
Trusted partners help us deliver our services — cloud hosting providers, communication tools, and specialized analytical software. These providers are bound by strict confidentiality agreements and can only use your data for specified purposes.
Legal Requirements
We may disclose information when required by Swiss law, court orders, or regulatory requests. In such cases, we'll notify you unless legally prohibited from doing so.
Business Transfers
If Clarvion is acquired or merges with another company, your information may be transferred as part of that transaction. You'll be notified of any such changes and your rights regarding your data.
International Data Transfers
As a Swiss company, we primarily process data within Switzerland and the European Economic Area. When we use international service providers, we ensure adequate protection through:
- Standard contractual clauses approved by Swiss and EU authorities
- Adequacy decisions recognizing equivalent protection standards
- Additional safeguards like encryption and access controls
Website Cookies and Tracking
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in our data practices. When we make important updates, we'll notify existing clients by email and post the revised policy on our website with a new effective date.
Minor clarifications or administrative changes may be made without notification, but the updated policy will always be available at clarvion.net/your-privacy.html.
Privacy Questions or Concerns?
Data Protection Officer: Clarvion Privacy Team
Email: contact@clarvion.net
Phone: +41 44 680 18 50
Address: Riedholzpl. 20, 4500 Solothurn, Switzerland
We typically respond to privacy inquiries within 5 business days.